If you have any questions or concerns about your order please contact our customer service department at help@shademonster.com.
Yes! Located just ten blocks north of the Miami Design District, our 3000 sqft showroom is connected to our private factory. Servicing the South Florida area, local residents can schedule a free consultation in our showroom.
Our address is 255 NE 59th Street Miami, FL 33137.
Yes! Each order contains an accessory kit including metal brackets, screws and installation instructions for your convenience.
ShadeMonster wants to make sure your ordering process is smooth and easy so we provide you with measuring guides and instructional videos.
No fear, we’re here! ShadeMonster is here to help you install your own blinds by providing you with installation instructions with your order. We also have instructional videos available on our guide on how to install. If you have any questions during the installation process, please contact our customer service department who will be happy to help guide you.
South Florida residents also have the option of full service where we send our professional installers to measure and install your new window treatments for you. Please contact us directly for this service.
ShadeMonster offers a few options for local residents to have their new window treatments in the most convenient way. With full service, our professional installers measure and install your window shades with a turnaround time of 5-10 business days. Alternatively, measure your windows yourself and place your order online at www.shademonster.com to have your shades ready for free delivery or pickup in 2-3 business days.
Online orders outside of the local area have a turnaround time of 5-10 business days.
ShadeMonster offers free shipping within the contiguous United States for any product under certain sizes and weight restrictions. For items over the maximum restrictions, the shipping costs will be calculated at checkout based on the shipping carrier.
For further information please see our shipping policy.
For Alaska, Hawaii, or Puerto Rico, please contact us directly at hi@shademonster.com to place your order and coordinate your shipping.
Yes, for any order placed with a Florida zip code you will have the option for free pick up at the shipping option stage of checkout.
Please contact us directly regarding shipping fees associated with orders outside of the contiguous United States.
Please contact our customer service department immediately if you have a warranty issue.
Email us at help@shademonster.com
For further information, please see our warranty policy.
If you find that your measurements were slightly off, please contact us within 12 hours of placing your order to correct the issue before production. Our products are all custom made to order so it is important to consult our measuring instructions prior to ordering. If your window treatment is too wide, we may be able to cut it down in width to the proper size for you at no additional charge (depending on the product, fabric, and width). If there is a different issue with measurements, such as the product is too narrow or the length is incorrect, we will remake the product in the correct dimensions at 50% off. Limit of one remake or replacement per product. Offer valid for 30 days after the order date and must be replacing the original window treatment purchased.
Please see our measuring disclaimer for any concerns with incorrect measurements.
Due to variances among computer and smartphone monitors, the depictions of the colors you see may not be a true representation of the actual color of the fabric or material. Take advantage of our free sample program and order samples of our actual products prior to placing your order. Be sure to order samples of the exact product you are interested in purchasing as color names are not the same color from fabric to fabric due to different manufacturers. To ensure that any wood or faux wood blinds have the best possible match, ShadeMonster strongly recommends ordering all of your blinds at the same time so the wood is colored from the same dye lot.
Yes! ShadeMonster ships free fabric samples directly to your doorstep.
The best way to know what the product will look like is with our free samples! Request samples of the fabric you are interested in and we deliver them free of charge.
While all blinds and shades provide some insulation and protection from UV rays, blackout shades and faux-wood blinds are the most energy efficient blinds available. This is due to the fact that they allow the least amount of light to pass through and are the most opaque materials.
Yes! Our motorized blinds are compatible with smartphones and smart home devices, like Amazon Alexa and Google Assistant. Operate your blinds by voice commands for the ultimate convenience.
ShadeMonster’s motorized shades can be operated by a remote control, wall switch, a free smartphone app, or a smart home device, such as Amazon Alexa or Google Assistant
The best blinds for large windows are motorized roller blinds. Adding motorization to large window treatments assists you to adjust them so you don’t have to worry about pulling cords to lift large, heavy blinds.
ShadeMonster recommends going with waterproof vinyl roller shades or moisture-resistant faux-wood blinds for bathrooms.
Inside mount indicates that the blinds are installed within the frame of your window, while outside mount blinds are installed outside of the window frame. Outside mount can be installed above the window frame or on the face of the window trim.
Dusting your window treatments weekly (or more depending on how often you roll them up and down) will help keep them looking new. Adding a fascia to your roller shades can also reduce dust build up by covering the roller tube. Once a month use the wand attachment of your vacuum cleaner to do a more thorough cleaning of your window shades.
To remove dirt or small stains, first use a damp cloth to dab and gently massage the spot. If the stain persists, try using a mild detergent. Make sure to always use a light colored cloth to keep the stain from spreading!
For tips on keeping your window treatments looking new, check out our cleaning guide.
Please find our instructions on how to program Somfy hardwired motorized shades here.
Please find our instructions on how to program Somfy battery operated motorized shades here.
Please find our instructions on how to program ShadeMonster hardwired motorized shades here.
Please find our instructions to program ShadeMonster battery operated motorized shades here.
For most situations, one charger per three shades is sufficient. This setup balances charging efficiency with convenience. However, for larger homes or commercial projects, investing in additional chargers is recommended to ensure you can manage simultaneous charging needs. If you’re tackling a major renovation or large-scale project, consider hardwired motors to eliminate the need for regular charging altogether.
For more detailed information, check out our blog here.
All sales are final and custom made to order, so be sure to double check the width, length, desired color, and all options before placing your order. ShadeMonster cannot guarantee any order changes after placing your order but we will do our best to rectify any issues. In the event that you wish to make a change on your order, the request must be made with ShadeMonster Customer Service within 12 hours of placing the order. To ensure proper handling of all order changes, your request must be made over the phone or in writing via email to help@shademonster.com. Our factory begins production of all orders within one business day of the order placement, therefore it is crucial to communicate any change your order as soon as possible. Once the order is in production, no changes can be made.
Orders that are made on an express or rush basis do not qualify for any changes or cancellations as they are sent immediately into production. ShadeMonster will do everything we can to assist your needs.
For more information on order cancellations, please see our order policy page.
