Frequently Asked Questions | Shade Monster
1. How long will it take to get my order?
- 5-7 Business Days after the order is placed.
2. Where are the shades manufactured?
- 100% Made in The USA. ShadeMonster shades are manufactured in Miami, Florida and your order is shipped directly from our factory.
3. What if I measured my shades wrong?
- If they were measured too big, ShadeMonster will cut them to the size needed.
- If they were measured too small, ShadeMonster will re-make your shades for 50% off.
If they were measured wrong during one of our FaceTime or virtual appointments, ShadeMonster will take 100% responsibility and make your new shades for free.
4. What if one of ShadeMonster's installers measured my shades wrong?
- If our installer measured your window shades incorrectly we will take 100% responsibility and make your new shades at no cost. We will honor a 15% refund on your order for the inconvenience.
5. Is there a guarantee?
- All of our products have a 2 year warranty. Please note that this warranty does not include if a person and/or pet breaks or tears them apart.
6. Is there free shipping?
- Free shipping on all window treatments under 92 inches. Flat rate of $190 when window treatments are above 92 inches
7. What makes Shade Monster one of the best companies to order from and work with?
- ShadeMonster believes in 100% customer satisfaction from start to finish. We work with our clients and team to make life easier for our customers while delivering them the best products.
- We pride ourselves in offering competitive prices while maintaining A+ materials which are 100% Made in The USA.
- We provide many different ways to help our customers to cut their costs such as, FaceTime or virtual appointments with any questions, videos and easy instructions on measuring and installing, and our live chat text option.
- ShadeMonster strongly believes in giving back to our community and works with numerous charities. We donate a percentage of all sales to Children with Autism and to numerous animal shelters across the nation.