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Shipping Policy

ShadeMonster offers free shipping within the contiguous United States for any product under certain sizes and weight restrictions. For items over the maximum restrictions, the shipping costs will be calculated at checkout based on the shipping carrier. 

Hawaii and Alaska

We are not currently shipping shutters to Hawaii or Alaska. Please contact us directly regarding shipping fees associated with orders outside of the contiguous United States. 

No shipments can be made to military bases outside the continental United States (APO and FPO addresses).

Address changes are not permitted once the manufacturer has shipped your product.

All delivery times listed on the website or on any other ShadeMonster material (ads, direct mail, emails, etc.) are estimates. Estimated delivery dates are subject to change due to Holidays and weather conditions. Please note that due to COVID-19 safety protocols your order may be delayed.

Refund Policy

All sales are final and custom made to order therefore your payment will be taken at the time of placing the order. In the event that you wish to cancel your order or make a change, the request must be made with ShadeMonster Customer Service within 24 hours of placing the order. Only if the order is cancelled within 24 hours of order placement can ShadeMonster offer you a refund. Any cancelled or changed order will require an authorization number from our customer service department. 

If you have any questions or concerns before placing your order, we recommend contacting our sales department at help@shademonster.com prior to checkout.

How Can I Check The Status of My Order?

Once you receive the email that your order has shipped, you can check the status with the tracking code provided in the email. Orders placed after 4:30 pm EST will be processed by our local factory the next business day and shipped out after it is processed. For more information on how to check your order status, please visit our Track Your Order page.

Freight Policy

ShadeMonster uses Front Door Parcel Delivery with UPS to ship your purchase directly to your delivery address. For the protection of your order, any purchase over $200.00 will require a recipient signature. The carrier will call you to schedule delivery. Your order will only be delivered with the signature of the person who placed the order. If you would like to assign a secondary name for delivery, please let us know when placing your order. 

Upon delivery of your order, immediately open and inspect for any defects or damage. If product damage or defects are found, please keep all packaging materials, products, and parts. We encourage you to take pictures of the packaging and products for proof of damage by delivery. Please contact us as soon as possible if any of these issues are present upon delivery. If your order requires a remake due to damage or defect, all remakes must be made according to the specifications given at the time of the original order. Remakes due to manufacturer defects or freight carrier damage will be replaced or repaired at no additional cost if contact is made within 10 days of order receipt. After 10 days of receipt of your order, all remakes due to damage or defects will be replaced or corrected at your expense. Once we are made aware of the issue, a Return Authorization Number (RGA) will be provided for approved product replacements. All returns must have a RGA number to qualify for a refund or exchange. Please keep any original packaging materials in the event you need to return your order. For any questions regarding returns and refunds, please contact help@shademonster.com

Please be advised that ShadeMonster requires a digital picture of any damage due to shipping to be sent to our customer service department in order to process any return or replacement. ShadeMonster may ask for a digital picture to expedite the claim process with the carrier. 

Without picture evidence of the damage or defect, ShadeMonster cannot coordinate either a remake or replacement. All original products will be required to be sent back to ShadeMonster in order to be inspected. If a customer is unwilling or unable to comply with this request, it will be the customer’s responsibility to pay for a remake or replacement. 

If any parts are missing from your order (including installation materials, such as screws and brackets), please contact us within 15 calendar days. ShadeMonster will ship any missing parts with no additional charge. 

If an order is delivered to an incorrect or undeliverable address due to a customer mistake, the customer is responsible for postage to re-ship the products. ShadeMonster is not responsible for mistakes made by the freight carrier. 

Customers are responsible for the disposal of all shipping and packaging materials including pallets used for large shipments.

Delivery Times

Delivery times given are estimates based on normal production and shipping times, and may vary depending on the product.

Estimated delivery times include working days after our receipt of your completed order and exclude weekends, holidays, and factory closure days.

On occasion, there may also be delays caused by back ordered merchandise, factory slowing or stopping production to take inventory, temporary factory overload, or other unforeseen problems.

Severe weather conditions may also delay estimated delivery times. 

Discontinued and/or Back Ordered Items

At times, products or colors are discontinued or placed on back-order by manufacturers we work with. We make every effort to remove discontinued items as soon as we are made aware of them. Whenever we receive notice of back-ordered items, we will notify you immediately and give you the option to change or cancel your order.

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