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100% Satisfaction Guarantee

What if I measured incorrectly?

If you find that your measurements were slightly off, we will work with you to find the best solution. Our products are all custom made to order so it is important to consult our measuring instructions prior to ordering. ShadeMonster knows that mistakes happen so if you notice that your product does not fit right please email us. If your window treatment is too wide, we may be able to cut it down in width to the proper size for you at no additional charge (depending on the product, fabric, and width). If there is a different issue with measurements, such as the product is too narrow or the length is incorrect, we will remake the product in the correct dimensions at 50% off. Limit of one remake or replacement per product. Offer valid for 30 days after the order date and must be replacing the original window treatment purchased.

Please see our measuring disclaimer for any concerns with incorrect measurements.

What if I don’t like what I ordered?

In the unlikely event you’re not happy with your order after you have received it, please contact us within 30 days after the order date and we will work with you to rectify the issue. If you are not satisfied with the product or material, we will replace the product at 50% off. Limit of one remake or replacement per product. ShadeMonster works hard to ensure our products are well made with the highest quality fabrics and materials. We offer free samples to allow you to see how the fabric will look in your space before placing your order, as well as installation guides to help you hang your window treatments just right. Our mission is to satisfy each and every customer and we will work with you to accomplish that goal.

Please see our color disclaimer for any concerns with color, wood grain and stains.

What if my window treatment breaks?

All of our products are constructed with high-quality materials and components in our factory with 100% made in the USA fabrics. With normal use, your window treatment should operate without issue for many years. In the unlikely event that your window treatment breaks or stops functioning correctly, please email us a picture or video demonstrating the issue. See more about our 3-year warranty details here.

Have a question that you don’t think was covered above? Please email us at help@shademonster.com.

Order Changes

All sales are final and custom-made to order, so be sure to double-check the width, length, desired color, and all options before placing your order. ShadeMonster cannot guarantee any order changes after placing your order but we will do our best to rectify any issues. In the event that you wish to  make a change, the request must be made with ShadeMonster Customer Service within 12 hours of placing the order. To ensure proper handling of all order changes, your request must be made over the phone after which you will be required to submit the changes or in writing via email to help@shademonster.com. Our factory begins production of all orders within one business day of the order placement, therefore it is crucial to communicate any change your order as soon as possible. Once the order is in production, no changes can be made.

Orders that are made on an express or rush basis do not qualify for any changes as they are sent immediately into production. ShadeMonster will do everything we can to assist your needs.

Orders may not be canceled due to delays in shipping.

ShadeMonster Customer Service will issue an authorization number to you in the case of an order change.

Promotions, discounts, or coupons are final sale at the time of purchase. Discounts may not be adjusted after the final sale is made. Promotions cannot be combined or applied to orders placed outside of the promotion d.

Refund and Exchange Policy

All sales are final and custom made to order therefore we do not offer refunds or exchanges unless a product is defective. 

If you have any questions or concerns before placing your order, we recommend contacting our sales department prior to checkout.

Return Authorization

All returns must be given a Return Authorization Number (RGA) by ShadeMonster Customer Service. Please reach out to help@shademonster.com to begin the return process. All returns must be shipped back to our factory. Please keep your original boxes and packaging materials in the event you need to return your blinds for remake or replacement, ShadeMonster cannot provide packaging materials. Remakes due to manufacturer defects or freight carrier damage will be replaced or repaired at no additional cost if contact is made within 10 days of order receipt. After 10 days of receipt of your order, all remakes due to damage or defects will be replaced or corrected at your expense. Once we are made aware of the issue, a Return Authorization Number (RGA) will be provided for approved product replacements. All returns must have a RGA number to qualify for a refund or exchange. Please be advised that ShadeMonster requires a digital picture of any damage due to shipping to be sent to our customer service department in order to process any return or replacement.

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