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Warranty

1-Year Limited Warranty

We value our customer’s satisfaction and are committed to providing high-quantity products. Therefore, ShadeMonster offers a 1-year warranty on our window treatments and a 5-year warranty on motors to the original purchaser, provided that they are properly installed in the original window and proof of purchase is presented. This warranty is in addition to any warranty provided by manufacturers of products sold under brand names.

What is covered:

  • Materials, operating mechanisms (excluding motors; see below) and other parts are covered for 1 year from the date of purchase. You will be charged for replacement parts on any order that is more than 1 years old.
  • Motors used in our window treatments are covered for 5 years from the date of purchase, subject to inspection and return of the motor.
  • Manufacturer defects and shipping damage (reported within 14 calendar days).

What is not covered:

  • Variations in texture, construction or color of natural products, slight warping of wood products, and natural color changes to materials that take place over time. See disclaimers below.
  • Product failure due to any of the following:
    • Improper installation, operation or cleaning
    • Normal wear and tear
    • Color fading due to excessive exposure to heat, sunlight or moisture
    • Cracking, warping, mold or mildew growth due to moisture
    • Damage from children, pets, or insects
    • Improper cleaning
    • Alteration of any kind
    • Accidental damage
ShadeMonster reserves, at its sole discretion, the right to repair, replace, or refund any window treatments found defective. This will be your sole remedy under this warranty. Shipping for warranty issues is the responsibility of the customer to and from the repair facility. Packaging on return shipments is the responsibility of the customer.

Motors Warranty Procedure:

  • For motors under warranty, customers are required to return the motor to ShadeMonster for inspection. Upon receiving the motor, ShadeMonster will inspect and determine if the motor qualifies for a warranty replacement. Please allow up to 15 business days for the inspection and replacement process. The customer is responsible for shipping costs to and from the inspection facility.

Disclaimers

Measuring Disclaimer

It is the responsibility of the customer to take the correct measurements for their desired window treatments. ShadeMonster provides all customers with measuring instructions as outlined on the company website to aid in measuring correctly. 

ShadeMonsters products are all custom made to order so it is very important to follow our measuring and installation instructions. We guarantee that your blinds or shades will fit perfectly if these instructions are followed. Please review your email order confirmation for accuracy. If a mistake was made in measuring or ordering please contact us immediately. As our products are custom made we cannot resell any products and therefore any cost incurred for alterations due to customer’s mistakes, including shipping, will be the responsibility of the customer. Depending on the type of error you may return the product to the factory for alteration or we will have the product remade at a discounted price. Please contact us for details. 

Color Disclaimer

Due to variances among computer and smartphone monitors, the depictions of the colors you see may not be a true representation of the actual color of the fabric or material. As these limitations restrict our ability to present completely accurate color representations, as well as the quality of the product, we recommend you complete the following before placing your order:

  1. Take advantage of our free sample program and order samples of our actual products prior to placing your order. Be sure to order samples of the exact product you are interested in purchasing as color names are not the same color from fabric to fabric due to different manufacturers. 
  2. To ensure that any wood or faux wood blinds have the best possible match, ShadeMonster strongly recommends ordering all of your blinds at the same time so the wood is colored from the same dye lot. 
  3. Finished products of stained woods may vary slightly from samples due to dye lots and wood grain.

In the event that a discrepancy arises with the color or measurement of your window treatments, ShadeMonster requires that a digital picture be taken that clearly depicts the discrepancy. At ShadeMonster’s sole discretion, additional pictures may be required if the variance is not clearly portrayed. These digital pictures will enable ShadeMonster to expedite the process of possible replacement or repair.

Natural Wood Grain & Stains

Natural variances in wood’s color, grain, etc., can cause dye lots to vary in color. Although we consider these variations to be minimal, there is no way to assure an exact color with stained wood and faux wood blinds. Slight variations in dye lots of paints and stains are normal and are NOT considered defective or reason for return or replacement. 

Backlighting of Fabrics

ShadeMonster strongly encourages you to check the backlighting of any fabric before placing your order. Simply order your free swatch samples and hold the sample up against the light to see the effect of backlighting. Light can sometimes soften the fabric colors or highlight the fabric texture. To ensure that you are 100% satisfied with the final product we recommend testing this process with our free samples. 

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