We value our customer’s satisfaction and are committed to providing high-quantity products. Therefore, ShadeMonster offers a 1-year warranty on our window treatments and a 5-year warranty on motors to the original purchaser, provided that they are properly installed in the original window and proof of purchase is presented. This warranty is in addition to any warranty provided by manufacturers of products sold under brand names.
For motors under warranty, customers are required to return the motor to ShadeMonster for inspection. Upon receiving the motor, ShadeMonster will inspect and determine if the motor qualifies for a warranty replacement. Please allow up to 15 business days for the inspection and replacement process. The customer is responsible for shipping costs to and from the inspection facility.
It is the responsibility of the customer to take the correct measurements for their desired window treatments. ShadeMonster provides all customers with measuring instructions as outlined on the company website to aid in measuring correctly.
ShadeMonsters products are all custom made to order so it is very important to follow our measuring and installation instructions. We guarantee that your blinds or shades will fit perfectly if these instructions are followed. Please review your email order confirmation for accuracy. If a mistake was made in measuring or ordering please contact us immediately. As our products are custom made we cannot resell any products and therefore any cost incurred for alterations due to customer’s mistakes, including shipping, will be the responsibility of the customer. Depending on the type of error you may return the product to the factory for alteration or we will have the product remade at a discounted price. Please contact us for details.
In the event that a discrepancy arises with the color or measurement of your window treatments, ShadeMonster requires that a digital picture be taken that clearly depicts the discrepancy. At ShadeMonster’s sole discretion, additional pictures may be required if the variance is not clearly portrayed. These digital pictures will enable ShadeMonster to expedite the process of possible replacement or repair.
Natural variances in wood’s color, grain, etc., can cause dye lots to vary in color. Although we consider these variations to be minimal, there is no way to assure an exact color with stained wood and faux wood blinds. Slight variations in dye lots of paints and stains are normal and are NOT considered defective or reason for return or replacement.
ShadeMonster strongly encourages you to check the backlighting of any fabric before placing your order. Simply order your free swatch samples and hold the sample up against the light to see the effect of backlighting. Light can sometimes soften the fabric colors or highlight the fabric texture. To ensure that you are 100% satisfied with the final product we recommend testing this process with our free samples.