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Order Policies

Overview

Find detailed information about shipping and freight policy, warranty and disclaimers, promotions and exclusions, order changes and cancellations, and refund policy.

Free Shipping

ShadeMonster offers free shipping within the contiguous United States for any product under certain sizes and weight restrictions. For items over the maximum restrictions, the shipping costs will be calculated at checkout based on the shipping carrier.
We are not currently shipping shutters to Hawaii or Alaska. Please contact us directly regarding shipping fees associated with orders outside of the contiguous United States.
No shipments can be made to military bases outside the continental United States (APO and FPO addresses).
Address changes are not permitted once the manufacturer has shipped your product.
All delivery times listed on the website or on any other ShadeMonster material (ads, direct mail, emails, etc.) are estimates. Estimated delivery dates are subject to change due to Holidays and weather conditions. Please note that due to COVID-19 safety protocols your order may be delayed.

Freight Policy

ShadeMonster uses Front Door Parcel Delivery with UPS to ship your purchase directly to your delivery address. For the protection of your order, any purchase over $200.00 will require a recipient signature. The carrier will call you to schedule delivery. Your order will only be delivered with the signature of the person who placed the order. If you would like to assign a secondary name for delivery, please let us know when placing your order.

Upon delivery of your order, immediately open and inspect for any defects or damage. If product damage or defects are found, please keep all packaging materials, products, and parts. We encourage you to take pictures of the packaging and products for proof of damage by delivery. Please contact us as soon as possible if any of these issues are present upon delivery. If your order requires a remake due to damage or defect, all remakes must be made according to the specifications given at the time of the original order. Remakes due to manufacturer defects or freight carrier damage will be replaced or repaired at no additional cost if contact is made within 10 days of order receipt. After 10 days of receipt of your order, all remakes due to damage or defects will be replaced or corrected at your expense. Once we are made aware of the issue, a Return Authorization Number (RGA) will be provided for approved product replacements. All returns must have a RGA number to qualify for a refund or exchange. Please keep any original packaging materials in the event you need to return your order. For any questions regarding returns and refunds, please contact help@shademonster.com

Please be advised that ShadeMonster requires a digital picture of any damage due to shipping to be sent to our customer service department in order to process any return or replacement. ShadeMonster may ask for a digital picture to expedite the claim process with the carrier.

Without picture evidence of the damage or defect, ShadeMonster cannot coordinate either a remake or replacement. All original products will be required to be sent back to ShadeMonster in order to be inspected. If a customer is unwilling or unable to comply with this request, it will be the customer’s responsibility to pay for a remake or replacement.

If any parts are missing from your order (including installation materials, such as screws and brackets), please contact us within 15 calendar days. ShadeMonster will ship any missing parts with no additional charge.

If an order is delivered to an incorrect or undeliverable address due to a customer mistake, the customer is responsible for postage to re-ship the products. ShadeMonster is not responsible for mistakes made by the freight carrier.

Customers are responsible for the disposal of all shipping and packaging materials including pallets used for large shipments.

3 Year Warranty

ShadeMonster extends the following warranty to the original purchaser of window treatments, which are properly installed in the original window, with proof of purchase. This warranty is in addition to any warranty provided by manufacturers of products sold under brand names.

What is covered:

  • Materials, operating mechanisms (including cords and ladders) and other parts are covered for 3 years. You will be charged for replacement parts on any order that’s more than 3 years old.
  • Manufacturer defects and shipping damage (reported within 14 calendar days)

What is not covered:

  • Variations in texture, construction or color of natural products, slight warping of wood products, and natural color changes to materials that take place over time. See disclaimers below.
  • Product failure due to any of the following:

      • Improper installation, operation or cleaning
      • Normal wear and tear
      • Color fading due to excessive exposure to heat, sunlight or moisture
      • Cracking, warping, mold or mildew growth due to moisture
      • Damage from children, pets, or insects
      • Improper cleaning
      • Alteration of any kind
      • Accidental damage

ShadeMonster reserves, at its sole discretion, the right to repair, replace, or refund any window treatments found defective. This will be your sole remedy under this warranty. Shipping for warranty issues is the responsibility of the customer to and from the repair facility. Packaging on return shipments is the responsibility of the customer.

Disclaimers

Measuring Disclaimer

It is the responsibility of the customer to take the correct measurements for their desired window treatments. ShadeMonster provides all customers with measuring instructions as outlined on the company website to aid in measuring correctly.

ShadeMonsters products are all custom made to order so it is very important to follow our measuring and installation instructions. We guarantee that your blinds or shades will fit perfectly if these instructions are followed. Please review your email order confirmation for accuracy. If a mistake was made in measuring or ordering please contact us immediately. As our products are custom made we cannot resell any products and therefore any cost incurred for alterations due to customer’s mistakes, including shipping, will be the responsibility of the customer. Depending on the type of error you may return the product to the factory for alteration or we will have the product remade at a discounted price. Please contact us for details.

Color Disclaimer

Due to variances among computer and smartphone monitors, the depictions of the colors you see may not be a true representation of the actual color of the fabric or material. As these limitations restrict our ability to present completely accurate color representations, as well as the quality of the product, we recommend you complete the following before placing your order:

  1. Take advantage of our free sample program and order samples of our actual products prior to placing your order. Be sure to order samples of the exact product you are interested in purchasing as color names are not the same color from fabric to fabric due to different manufacturers.
  2. To ensure that any wood or faux wood blinds have the best possible match, ShadeMonster strongly recommends ordering all of your blinds at the same time so the wood is colored from the same dye lot.
  3. Finished products of stained woods may vary slightly from samples due to dye lots and wood grain.

 

In the event that a discrepancy arises with the color or measurement of your window treatments, ShadeMonster requires that a digital picture be taken that clearly depicts the discrepancy. At ShadeMonster’s sole discretion, additional pictures may be required if the variance is not clearly portrayed. These digital pictures will enable ShadeMonster to expedite the process of possible replacement or repair.

Natural Wood Grain & Stains

Natural variances in wood’s color, grain, etc., can cause dye lots to vary in color. Although we consider these variations to be minimal, there is no way to assure an exact color with stained wood and faux wood blinds. Slight variations in dye lots of paints and stains are normal and are NOT considered defective or reason for return or replacement.

Backlighting of Fabrics

ShadeMonster strongly encourages you to check the backlighting of any fabric before placing your order. Simply order your free swatch samples and hold the sample up against the light to see the effect of backlighting. Light can sometimes soften the fabric colors or highlight the fabric texture. To ensure that you are 100% satisfied with the final product we recommend testing this process with our free samples.

100% Satisfaction Guaranteed

What if I measured incorrectly?
If you find that your measurements were slightly off, we will work with you to find the best solution. Our products are all custom made to order so it is important to consult our measuring instructions prior to ordering. ShadeMonster knows that mistakes happen so if you notice that your product does not fit right please contact us. If your window treatment is too wide, we may be able to cut it down in width to the proper size for you at no additional charge (depending on the product, fabric, and width). If there is a different issue with measurements, such as the product is too narrow or the length is incorrect, we will remake the product in the correct dimensions at 50% off. Limit of one remake or replacement per product. Offer valid for 30 days after the order date and must be replacing the original window treatment purchased. 

What if I don’t like what I ordered?

In the unlikely event you’re not happy with your order after you have received it, please contact us within 30 days after the order date and we will work with you to rectify the issue. If you are not satisfied with the product or material, we will replace the product at 50% off. Limit of one remake or replacement per product. ShadeMonster works hard to ensure our products are well made with the highest quality fabrics and materials. We offer free samples to allow you to see how the fabric will look in your space before placing your order, as well as installation guides to help you hang your window treatments just right. Our mission is to satisfy each and every customer and we will work with you to accomplish that goal. 

What if my window treatment breaks?

All of our products are constructed with high quality materials and components in our factory with 100% made in the USA fabrics. With normal use, your window treatment should operate without issue for many years. In the unlikely event that your window treatment breaks or stops functioning correctly, please contact us. 

Discontinued and/or Back Ordered Items

At times, products or colors are discontinued or placed on back-order by manufacturers we work with. We make every effort to remove discontinued items as soon as we are made aware of them. Whenever we receive notice of back-ordered items, we will notify you immediately and give you the option to change or cancel your order.

Promotions and Exclusions

Promotions, discounts, or coupons are final sale at the time of purchase. Discounts may not be adjusted after final sale is made. Promotions cannot be combined or applied to orders placed outside of the promotion dates. 

Order Changes and Cancellations

All sales are final and custom made to order, so be sure to double check the width, length, desired color, and all options before placing your order. ShadeMonster cannot guarantee any order changes after placing your order but we will do our best to rectify any issues. In the event that you wish to cancel your order or make a change, the request must be made with ShadeMonster Customer Service within 24 hours of placing the order. To ensure proper handling of all order changes or cancellations, your request must be made over the phone after which you will be required to submit the changes or cancellation in writing via email to help@shademonster.com. Our factory begins production of all orders within one business day of the order placement, therefore it is crucial to call to cancel or change your order. 

Orders that are made on an express or rush basis do not qualify for any changes or cancellations as they are sent immediately into production. ShadeMonster will do everything we can to assist your needs. 

Orders may not be cancelled due to delays in shipping. 

ShadeMonster Customer Service will issue an authorization number to you in the case of an order change or cancellation. 

Return Authorization

All returns must be given a Return Authorization Number (RGA) by ShadeMonster Customer Service. All returns must be shipped back to our factory. Please keep your original boxes and packaging materials in the event you need to return your blinds for remake or replacement, ShadeMonster cannot provide packaging materials. Remakes due to manufacturer defects or freight carrier damage will be replaced or repaired at no additional cost if contact is made within 10 days of order receipt. After 10 days of receipt of your order, all remakes due to damage or defects will be replaced or corrected at your expense. Once we are made aware of the issue, a Return Authorization Number (RGA) will be provided for approved product replacements. All returns must have a RGA number to qualify for a refund or exchange. Please be advised that ShadeMonster requires a digital picture of any damage due to shipping to be sent to our customer service department in order to process any return or replacement. 

Refund Policy

All sales are final and custom made to order therefore your payment will be taken at the time of placing the order. In the event that you wish to cancel your order or make a change, the request must be made with ShadeMonster Customer Service within 24 hours of placing the order. Only if the order is cancelled within 24 hours of order placement can ShadeMonster offer you a refund. Any cancelled or changed order will require an authorization number from our customer service department. 

If you have any questions or concerns before placing your order, we recommend contacting our sales department prior to checkout.

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