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FAQ’s

If you have any questions or concerns about your order please contact our customer service department at help@shademonster.com.

Yes! Located just ten blocks north of the Miami Design District, our 3000 sqft showroom is connected to our private factory. Servicing the South Florida area, local residents can schedule a free consultation in our showroom.


Our address is 255 NE 59th Street Miami, FL 33137.

Our window shades are handcrafted in our local factory in Miami, Florida. We are proud to offer high quality products locally manufactured with affordable prices.
Yes, all of ShadeMonster’s window treatments are custom-made to your chosen color and specific measurements.
Yes! Each order contains an accessory kit including metal brackets, screws and installation instructions for your convenience.

Yes! Each order contains an accessory kit including metal brackets, screws and installation instructions for your convenience.

ShadeMonster wants to make sure your ordering process is smooth and easy so we provide you with measuring guides and instructional videos.

No fear, we’re here! ShadeMonster is here to help you install your own blinds by providing you with installation instructions with your order. We also have instructional videos available on our guide on how to  install. If you have any questions during the installation process, please contact our customer service department who will be happy to help guide you.

South Florida residents also have the option of full service where we send our professional installers to measure and install your new window treatments for you. Please contact us directly for this service.

ShadeMonster offers a few options for local residents to have their new window treatments in the most convenient way. With full service, our professional installers measure and install your window shades with a turnaround time of 5-10 business days. Alternatively, measure your windows yourself and place your order online at www.shademonster.com to have your shades ready for free delivery or pickup in 2-3 business days. 

Online orders outside of the local area have a turnaround time of 5-10 business days. 

ShadeMonster offers free shipping within the contiguous United States for any product under certain sizes and weight restrictions. For items over the maximum restrictions, the shipping costs will be calculated at checkout based on the shipping carrier.


For further information please see our shipping policy.

Yes, please contact us directly regarding shipping fees associated with orders outside of the contiguous United States. We are not currently shipping shutters to Hawaii or Alaska. 

Please contact us directly regarding shipping fees associated with orders outside of the contiguous United States.

Yes, your order status can be checked through our website. Simply enter your order number and email address to track your order status.

Please contact our customer service department immediately if you have a warranty issue.

Email us at help@shademonster.com

For further information, please see our warranty policy.

If you find that your measurements were slightly off, we will work with you to find the best solution. Our products are all custom made to order so it is important to consult our measuring instructions prior to ordering. If your window treatment is too wide, we may be able to cut it down in width to the proper size for you at no additional charge (depending on the product, fabric, and width). If there is a different issue with measurements, such as the product is too narrow or the length is incorrect, we will remake the product in the correct dimensions at 50% off. Limit of one remake or replacement per product. Offer valid for 30 days after the order date and must be replacing the original window treatment purchased.



Please see our measuring disclaimer for any concerns with incorrect measurements.

We accept PayPal, Visa, MasterCard, American Express, Apple Pay, Discover Cards, PayNow, and Affirm.
Yes! Buy now, pay over time. Make 4 interest-free payments with zero fees. Just select Affirm at checkout.

Due to variances among computer and smartphone monitors, the depictions of the colors you see may not be a true representation of the actual color of the fabric or material. Take advantage of our free sample program and order samples of our actual products prior to placing your order. Be sure to order samples of the exact product you are interested in purchasing as color names are not the same color from fabric to fabric due to different manufacturers. To ensure that any wood or faux wood blinds have the best possible match, ShadeMonster strongly recommends ordering all of your blinds at the same time so the wood is colored from the same dye lot.

Yes! ShadeMonster ships free fabric samples directly to your doorstep. 

The best way to know what the product will look like is with our free samples! Request samples of the fabric you are interested in and we deliver them free of charge.

Solar shades with a 5% openness will still provide glare reduction, insulation, and UV protection, while allowing you to see-through the fabric to your view.

While all blinds and shades provide some insulation and protection from UV rays, blackout shades and faux-wood blinds are the most energy efficient blinds available. This is due to the fact that they allow the least amount of light to pass through and are the most opaque materials. 

Yes! Our motorized blinds are compatible with smartphones and smart home devices, like Amazon Alexa and Google Assistant. Operate your blinds by voice commands for the ultimate convenience. 

ShadeMonster’s motorized shades can be operated by a remote control, wall switch, a free smartphone app, or a smart home device, such as Amazon Alexa or Google Assistant

The best blinds for large windows are motorized roller blinds. Adding motorization to large window treatments assists you to adjust them so you don’t have to worry about pulling cords to lift large, heavy blinds.

ShadeMonster recommends going with waterproof vinyl roller shades or moisture-resistant faux-wood blinds for bathrooms.

This truly a matter of preference. Both blinds and curtains assist with light control, glare reduction, and increase privacy. Having trouble deciding? Contact us today and speak with one of our designers.
Exterior solar shades are installed outside of your house, e.g. a patio or balcony. They are installed with durable hardware meant to withstand the elements. Interior solar shades are installed inside your house with regular hardware.

Inside mount indicates that the blinds are installed within the frame of your window, while outside mount blinds are installed outside of the window frame. Outside mount can be installed above the window frame or on the face of the window trim. 

Dusting your window treatments weekly (or more depending on how often you roll them up and down) will help keep them looking new.  Adding a fascia to your roller shades can also reduce dust build up by covering the roller tube. Once a month use the wand attachment of your vacuum cleaner to do a more thorough cleaning of your window shades.

To remove dirt or small stains, first use a damp cloth to dab and gently massage the spot. If the stain persists, try using a mild detergent. Make sure to always use a light colored cloth to keep the stain from spreading!

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