All sales are final and custom made to order therefore your payment will be taken at the time of placing the order. In the event that you wish to cancel your order or make a change, the request must be made with ShadeMonster Customer Service within 24 hours of placing the order. Only if the order is cancelled within 24 hours of order placement can ShadeMonster offer you a refund. Any cancelled or changed order will require an authorization number from our customer service department.
If you have any questions or concerns before placing your order, we recommend contacting our sales department at email@example.com prior to checkout.
ShadeMonster uses Front Door Parcel Delivery with UPS to ship your purchase directly to your delivery address. For the protection of your order, any purchase over $200.00 will require a recipient signature. The carrier will call you to schedule delivery. Your order will only be delivered with the signature of the person who placed the order. If you would like to assign a secondary name for delivery, please let us know when placing your order.
Upon delivery of your order, immediately open and inspect for any defects or damage. If product damage or defects are found, please keep all packaging materials, products, and parts. We encourage you to take pictures of the packaging and products for proof of damage by delivery. Please contact us as soon as possible if any of these issues are present upon delivery. If your order requires a remake due to damage or defect, all remakes must be made according to the specifications given at the time of the original order. Remakes due to manufacturer defects or freight carrier damage will be replaced or repaired at no additional cost if contact is made within 10 days of order receipt. After 10 days of receipt of your order, all remakes due to damage or defects will be replaced or corrected at your expense. Once we are made aware of the issue, a Return Authorization Number (RGA) will be provided for approved product replacements. All returns must have a RGA number to qualify for a refund or exchange. Please keep any original packaging materials in the event you need to return your order. For any questions regarding returns and refunds, please contact firstname.lastname@example.org.