All sales are final and custom-made to order, so be sure to double-check the width, length, desired color, and all options before placing your order. ShadeMonster cannot guarantee any order changes after placing your order but we will do our best to rectify any issues. In the event that you wish to cancel your order or make a change, the request must be made with ShadeMonster Customer Service within 24 hours of placing the order. To ensure proper handling of all order changes or cancellations, your request must be made over the phone after which you will be required to submit the changes or cancellation in writing via email to help@shademonster.com. Our factory begins production of all orders within one business day of the order placement, therefore it is crucial to call to cancel or change your order.
Orders that are made on an express or rush basis do not qualify for any changes or cancellations as they are sent immediately into production. ShadeMonster will do everything we can to assist your needs.
Orders may not be canceled due to delays in shipping.
ShadeMonster Customer Service will issue an authorization number to you in the case of an order change or cancellation.
Promotions, discounts, or coupons are final sale at the time of purchase. Discounts may not be adjusted after the final sale is made. Promotions cannot be combined or applied to orders placed outside of the promotion dates.
IMPORTANT: All returns must be given a Return Authorization Number (RGA) by ShadeMonster Customer Service. Please reach out to help@shademonster.com to begin the return process. All returns must be shipped back to our factory. Please keep your original boxes and packaging materials in the event you need to return your blinds for remake or replacement, ShadeMonster cannot provide packaging materials. Remakes due to manufacturer defects or freight carrier damage will be replaced or repaired at no additional cost if contact is made within 10 days of order receipt. After 10 days of receipt of your order, all remakes due to damage or defects will be replaced or corrected at your expense. Once we are made aware of the issue, a Return Authorization Number (RGA) will be provided for approved product replacements. All returns must have a RGA number to qualify for a refund or exchange. Please be advised that ShadeMonster requires a digital picture of any damage due to shipping to be sent to our customer service department in order to process any return or replacement.
