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Changes, Cancellations and Refunds

Cancellations and changes can only be made within 24 hours from your online order.

Our products are custom made for you to fit your windows; therefore, we are not able to find a new owner for them. That is the reason why we ask you to review your order twice and be happy with your decision.

We are glad to change or cancel orders as long as you contact us within 24 hours from the moment that order was submitted to us. Please e-mail us at info@shademonster.com to process any changes or cancellations.

How ShadeMonster processes you requests

  • Address changes are not permitted once the manufacturer has shipped your product.
  • In case you cancel your order within 24 hour we will refund your money. After this time, we cannot cancel your order and give you the refund.

IMPORTANT: If your merchandise has been damaged in shipment, was made incorrectly, or has any manufacturer defects, notify us within 14 calendar days after delivery to your home and we will have the damaged merchandise either repaired or replaced at no cost to you. If you do not notify us within this 14-day period, we won’t be able to do so. All damaged shipments must be signed for as damaged.

We’re here to help

866-206-8056

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